OFFICE ADMINISTRATION AND MANAGEMENT
Office Administration and Management is intended to equip learners with the right knowledge, skills and attitude to perform office administration functions.
Office Administration and Management is intended to equip learners with the right knowledge, skills and attitude to perform office administration functions.
General Objectives
By the end of the module unit, the student should be able to:
- Apply principles and concepts of office management
- Identify duties and responsibilities of various office personnel
- Operate and manage an office effectively
- Cope with the emerging trends and issues in office administration and management
Topic 1: Introduction to Office Administration & Management
- Definition of terms
- Office administration
- Office management
1.2. Distinction between office administration and management
1.3. Scope of Office Administration and Management
Topic 2: Organization Structures and Departments
2.1. Types of organization structures and their charts
2.2. Various departments in an organization
2.3. Functions of various departments
2.4. Relationship between departments
Topic 3: Office Organization
3.1. Meaning of Office Organization
3.2. Principles of organization
3.3. Delegation of Authority
3.4. Span of Control
3.5. Centralization and decentralization of office services
Topic 4: The Office
4.1. Meaning of an Office
4.2. Functions of an office
4.3. Types of office layout
4.4. Features of a modern office
Topic 5: The Office Personnel
5.1. Types of office personnel
5.2. Duties and responsibilities of various office personnel
5.3. Qualities required of various office personnel
5.4. Role of human relations in an office
Topic 6: Office Furniture and Stationery
6.1. Meaning of office furniture
6.2. Types of office furniture and their uses
6.3. Procuring office furniture
6.4. Definition of stationery
6.5. Procuring office stationery
6.6. Uses of office stationery
Topic 7: Handling Office Correspondence
7.1. Types of office correspondence
7.2. Procedure of handling incoming correspondence
7.3. Procedure of handling outgoing correspondence
Topic 8: Filing and Storage of Records
8.1. Meaning of filing
8.2. Various filing systems
8.3. Methods of classifying documents
8.4. Uses of filing equipment
8.5. Follow-up methods in filing and storage of records
Topic 9: Reprography
9.1. Definition of reprography
9.2. Methods used in reproducing documents
9.3. Advantages and Disadvantages of each method of reproduction
9.4. Factors to consider in choosing reproduction methods.
Topic 10: Organization and Methods
10.1. Meaning of organisation and methods
10.2. Objectives of organisation and methods
10.3. Procedures used in carrying out organisation and methods
10.4. Importance of organisation and methods
Topic 11: Emerging Trends & Issues in Office Administration & Management
11.1. Emerging trends and issues in office administration and management
11.2. Effects of emerging trends and issues in office administration and management
PART 1
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1
INTRODUCTION TO OFFICE ADMINISTRATION AND MANAGEMENT -
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PRINCIPLES OF ORGANISATION
Everything you need to know about the principles of organisation. Organisation is peopled by human beings arranged in relationship with one another.
There are always chances of friction amongst them owing to misconception of authority responsibility, thereby affecting the whole enterprise adversely.
Though such misconceptions are inevitable, they can be minimised. Several management theorists have studied this problem and through their observations, investigations, analysis and experience, have put forward some “principles” for creating a sound organisation.
In this lesson you will learn few among the many principles of Organisation
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3
METHODS OF PROVIDING OFFICE SERVICES
An office provides a number of office service to the whole organization. These services relates to the functions of an office. Such services may be provided from a central place for the benefits of all departments in an organization or to allow each department to have its own office services independently.
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4
THE OFFICE
The office may be defined as any place set aside for work of a clerical nature. The office may consist of a room or a building which is used for the of a clerical, administrative or communicative nature. Its purpose is to serve as an administrative centre of an organization comprising of departments offices responsible for their respective functions.
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5
OFFICE PREMISES AND ENVIRONMENT
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6
RECORD MANAGEMENT AND FILLING
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7
OFFICE FORMS
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8
REPROGRAPHIC SERVICES
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9
OFFICE CORRESPONDENCE
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10
ORGANISATION AND METHODS
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11
VARIOUS ASPECTS OF OFFICE STATIONERY AND FURNITURE
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12
HUMAN RELATIONS
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13
OFFICE MGT: 45 PAST KNEC QUESTIONS WITH ANSWERS
